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Privacy Policy

This Privacy Policy governs the manner in which Alexandra Garner trading as Rogue Lobster ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users (referred to as "you" or "your") of the website www.roguelobster.co.uk (the "Website"). This Privacy Policy applies to the Website and all products and services offered by Alexandra Garner trading as Rogue Lobster.

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1. Information We Collect

We may collect personal identification information from you in various ways, including but not limited to when you visit our Website, register on the Website, place an order, subscribe to our newsletter, respond to a survey, fill out a form, give us information in person at our events and at fair, or interact with other activities, services, features, or resources we make available on our Website. The personal identification information we may collect includes, but is not limited to, your name, email address, mailing address, phone number, and payment information.

We may also collect non-personal identification information about you whenever you interact with our Website. Non-personal identification information may include the browser name, the type of computer or device you are using, and technical information about your means of connection to our Website, such as the operating system and the Internet service providers used.

 

2. How We Use Collected Information

We may collect and use your personal identification information for the following purposes:

  • To improve customer service: Information you provide helps us respond to your customer service requests and support needs more effectively.

  • To personalise the user experience: We may use information in the aggregate to understand how our users as a group utilise the services and resources provided on our Website.

  • To process payments: We may use the information you provide about yourself when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To send periodic emails: We may use your email address to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, keep you informed about products and events that we think you may find interesting etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us through our Website or email us at info@roguelobster.co.uk.

 

3. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website.

 

4. Sharing Your Personal Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change at the following email address info@roguelobster.co.uk.

 

5. Third-Party Websites

Users may find advertising or other content on our Website that links to the websites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our Website. Browsing and interaction on any other website, including websites that have a link to our Website, is subject to that website's own terms and policies.

 

6. Changes to This Privacy Policy

Alexandra Garner trading as Rogue Lobster has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

 

7. Your Acceptance of These Terms

By using this Website, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Website. Your continued use of the Website following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

 

8. Contacting Us

If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us at:

Rogue Lobster

The Hayloft, Towthorpe Road, York, YO32 9SP, United Kingdom

Email: info@roguelobster.co.uk

 

9. GDPR & Information Commissioners Office

At Rogue Lobster, we are committed to protecting the privacy and data rights of our users and customers. As a UK-based sole trader, we adhere to the General Data Protection Regulation (GDPR), which is a comprehensive data protection law that sets out the rights and responsibilities of individuals and organisations when it comes to personal data.

The GDPR provides individuals with control over their personal data and ensures that organisations handle such data in a transparent and secure manner. It outlines principles such as data minimisation, purpose limitation, and accountability, which we strictly follow in all our data processing activities.

Our privacy policy is designed to align with the requirements of the GDPR and to inform our users about the types of personal data we collect, how we use it, and their rights regarding their data. We take appropriate technical and organisational measures to safeguard personal information and maintain its confidentiality.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@roguelobster.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

If you have any questions or concerns about our privacy practices or wish to exercise your rights under the GDPR, please contact info@roguelobster.co.uk. We are committed to upholding the highest standards of data protection and privacy and will address any issues promptly and transparently.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

 

This document was last updated on 24/11/2023

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