Terms and Conditions
Alexandra Garner trading as Rogue Lobster is the owner of the website www.roguelobster.co.uk and is located at The Hayloft, Towthorpe Road, York, YO32 9SP. Throughout these terms and conditions, and linked pages, Alexandra Garner trading as Rogue Lobster will be referred to as “Rogue Lobster”, “us” or “we”. Users of this website will be referred to as “you” or the “user”.
​
By accessing or using this website, you acknowledge and agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, you should not use or interact with this website.
We reserve the right to change these terms and conditions at any time without prior notice. You should check these pages each time you visit this website, as your continued use of the website will signify your acceptance of any revised terms.
Any questions regarding the use of this site or relating to Rogue Lobster should be emailed to info@roguelobster.co.uk.
Use of the Site
Your use of this site is subject to these terms and conditions, which are governed by English law. Any legal action arising from the misconduct of these terms and conditions will be filed in English courts. By using this website, you consent to the exclusive jurisdiction of the courts of England over any legal proceeding, legal action, or lawsuit arising from the use of this website or Rogue Lobster’s terms and conditions.
Rogue Lobster will not be liable under any circumstance for any indirect, consequential, or incidental damage of any kind.
Site Content
The site materials, including but not limited to: the Rogue Lobster logo, all designs, text, graphics, pictures, the look and feel of the site, information, data, software, video files, and other files are the proprietary property of Rogue Lobster and are protected by trade dress, copyright, trademark laws and various other intellectual property rights and unfair competition laws.
​
Unless otherwise stated, users are granted access to our site materials when use is strictly personal and non-commercial. This access can be restricted at any time at our discretion.
Credit is given to materials originating from other sources when applicable.
​
Third Party Content
Rogue Lobster may feature content and information on this website that has been sourced from third parties. While we strive to ensure the accuracy of all information presented, we cannot be held liable for any inaccuracies or errors that may exist in third-party content. We caution users to use discretion and exercise caution when accessing links to third-party websites or contact details, as they do so at their own risk. We believe the third-party websites and content we mention are generally reliable, but we cannot guarantee their safety or monitor them. Rogue Lobster accepts no responsibility for any damages that may arise from the use of third-party links or information.
Ordering and Payment Options
We accept payment through the following methods:
VISA debit and credit cards
MasterCard and Maestro debit and credit cards
Bank transfer
We reserve the right to reject payments that do not comply with the above list.
Rogue Lobster reserves the right to reject any order. We also reserve the right to reject orders for multiple items where it is clear that the intention is to choose between the items once made and return the rest. As the majority of our orders are made specifically to order for you, we invest time and skill to craft each piece of jewellery, and we cannot support such a model if items are bought with the knowledge of being returned before they are even made.
​
Pricing
All prices are stated in British Pounds Sterling £GBP. If you are purchasing from outside the UK, currency exchange rates and credit card charges may make a difference to the amount billed on your credit card.
While we strive to maintain accurate information on our website, we cannot be held responsible for any errors, including typographical or technical errors. We reserve the right to modify and correct prices, should there be any inaccuracies or outdated information.
At times, third-party information may be included on our website, and we are not liable for its accuracy, reliability, or trustworthiness. This information may include pricing, but we cannot be held responsible for any inaccuracies or discrepancies.
We reserve the right to adjust our pricing without prior notice, with immediate effect, unless otherwise stated. Any changes to pricing will not impact previous purchases or agreed-upon prices.
Processing Times
Rogue Lobster jewellery products are usually made to order, please allow 7-10 working days before your item will be despatched, plus delivery times. Greetings Cards are. Usually despatched within 48 hours. If you require an item sooner than the times stated above, please contact us at info@roguelobster.co.uk with your order number and we will let you know if we have your item in stock ot are able to expediate your delivery.
​
Delivery
We use Royal Mail Tracked or Special Delivery for delivery, which includes tracking, insurance, and a signature for proof of delivery. You (or someone at your designated address) will need to sign for your delivery, so please ensure you are available to receive it or arrange an alternative arrangement.
Please note that all international postage costs, including import duties, must be paid by the customer.
We fully insure all deliveries against loss, damages, and theft during transit. While we make every effort to deliver goods within the estimated timeframe, unforeseen circumstances may cause delivery delays. Rogue Lobster does not guarantee the delivery date and shall not be liable for any loss, damage, expenses, or other claims that you may incur due to a delayed delivery.
Once you receive your delivery, you become the sole owner of the item, and the item is held at your own risk. We are not responsible for any loss, damage, or destruction of the item after it is received by you.
If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to locate it with Royal Mail.
We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost. Rogue Lobster cannot be held responsible for goods that are lost or delayed in transit.
Returns
If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please return the item to us within 28 days of receipt of your purchase.
Exempt from any refund are Bespoke commissions, made to order items or jewellery altered to a customer request.
Rogue Lobster does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer. Therefore we strongly recommend using a secure and tracked service to return the goods.
Please contact us at info@roguelobster.co.uk to let us know you wish to return an item, and post it securely to
Rogue Lobster
The Hayloft
Towthorpe Road
York
YO32 9SP
United Kingdom
​
International Returns
When returning an item from overseas, please still make sure to follow the above steps.
Please take care if a customs declaration form is required, to correctly mark the goods as a 'Returned Item'. This will ensure that no additional customs fees are incurred. In the instance that a item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.
​
Exchanges
Unfortunately we don't exchange products. However you can return an unwanted item to us for a full refund and place a new order for an alternative item.
Refunds will be issued within 14 days of us receiving your return.
All refunds of undamaged and unworn products that have been correctly return, will be credited to the customer via the original method of purchase.
Unwanted gifts and goods returned without a receipt may be exchanged for a credit note.
​
Returning Faulty Goods
In the rare event that goods are delivered faulty or damaged please contact us so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact customer services immediately to arrange a replacement. Should this occur, we will cover additional delivery costs and re-arrange delivery of a new replacement item.
Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 6 months after delivery. All items that are returned as faulty will be assessed by us, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a repair service for such items. There will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred.
Bespoke Design Service
We provides a bespoke order service. Bespoke designs will incur a charge of £100 per order. Once you are satisfied with the design, we will commence with production.
In the event that we are unable to create a design that meets your satisfaction, we will reimburse your deposit, and the item will not be produced.
Custom orders cannot be cancelled once the design has been approved and production has started. Custom orders cannot be returned unless agreed in writing or there is a fault with the product.
Data Protection and Information Supplied by You
Rogue Lobster collects and uses certain information about individuals, including your information, your partner's information, contact details, email addresses, birthdays, and anniversaries. This information is for internal use only and is not shared outside of our business.
Clients, suppliers, business contacts, employees, prospective employees, and other individuals with whom we have a relationship may need to contact us for business purposes. Our Privacy Policy describes how we collect, process, transfer, handle, and store personal data to comply with data protection laws.
Contacting Us
Should you wish to discuss any questions relating to these terms or conditions or have any other queries regarding Rogue Lobster, please email info@roguelobster.co.uk.